Â ICON Voice Networks designs, develops and distributes voice networking and integrated office solutions and products that serve the needs of small businesses and large enterprises alike. ICON Voice Networks products cater to the specific needs of a business by optimizing access and availability of personnel through highly reliable voice processing that incorporates the latest collaboration, video and mobility technology. ICON Voice Networks further integrates these communication systems with other office monitoring and notification systems to provide a single Office Automation Solution engineered from the core.Â In addition to development ICON Voice Networks also serves as a master distributor for multiple IP-PBX and Unified Communications product lines providing sales support, in service support and custom development.
Total Office Solution for small businesses
TOS 3000 – Total Office Solution Video Click Here
The TOS 3000 is an all-in-one total office solution that provides small offices and multiple location businesses with a VoIP phone system, firewall/router, 802.11 access point, DHCP server and LAN/WAN access in one product. Features and functions essential to most business including auto-attendant, voice mail, multi-line appearances, three way call conferencing, intercom calling, music on hold, call-forwarding, off-premise transfer and much more are included as standard features. CLICK HERE to Download PDF Brochure
The Iwatsu Enterprise-CS is recognized as one of the most reliable and energy efficient telecommunications servers in the world. It contains the core processor which routes all system call traffic and manages all feature activity, opening the door to a host of business enhancement opportunities.
- Presence Management
- UC Call Control
- Speech Processing
- Interactive Voice Response
Become a Dynamic Enterprise: interconnect your networks, people, processes and knowledge with Alcatel-Lucent Network Infrastructure solutions and services. Alcatel-Lucent Network Infrastructure solutions ensure reliable, secure, flexible and scalable network infrastructures.
- Chassis LAN Switches
- Fixed Configuration Switches
- Wirless LAN Products
The ICON Voice Networks Contact Center processes and delivers calls to the appropriate recipient using the most efficient method available. This includes the ability to route calls within the organization using automated company greetings, menu options and even automatic speech recognition that allows voice-activated call routing. Additionally, ICON Voice Networks offers Contact Center solutions that route calls based on caller ID, time of day, call type, account codes and more.
- Contact Center Logging
- Contact Center Platform
Monitoring & Alerts
With innovative awareness solutions delivered by Status Solutions, you can be aware of any situation occurring in your facility. Improve life safety, environmental awareness, security monitoring and mass notification with SARA. The Situational Awareness and Response Assistant (SARA) is an automated alerting system that provides a wireless sensor network, integration tools and broadcast communication in a single solution.
CLICK HERE to Download PDF Brochure